Conflict is an inevitable part of most workplaces. But whether it’s between co-workers or from clients or customers, ARETE has a suite of practical solutions you need to manage and prevent workplace conflict.
Conflict Management and De-escalation Training
ARETE's customized, job-specific workshop gives employees the ability to continually assess customer/client behaviours and make safe and effective communication choices, all while managing their own emotions. Employees will learn that they have a choice in how they respond to extremely challenging or volatile interactions.
COVID-19 Conflict Management Training
Through use of realistic COVID-19 related video scenarios, ARETE’s workplace violence prevention expert presents ‘real world’ communication strategies that give employees, supervisors and managers the tools needed to enhance personal safety while maintaining health and safety guidelines in their workplace.
Personal Safety | De-escalation and Compliance Training
Our Personal Safety | De-escalation and Compliance course covers the essentials of safe and effective public engagement, including: building rapport, gaining compliance, managing escalated situations, and much more.
Corporate Security Enhancement Program
All too often, access control is left to security personnel and systems, and the vital role of all other staff in a facility is overlooked. Security measures alone do not ensure a safe or secure workplace. Involving your employees not only improves security, but also gives them a sense of responsibility and control in maintaining a safe and secure environment. It is essential for staff to be motivated to consider corporate safety training plans and picture themselves responding positively to the possibilities.