Provides workers with skills to manage escalating patron interactions. Whether your organization is dealing with low to high level conflict, employees will be taken through strategies to manage anger, verbal abuse, threats and violence in the workplace. This training will mitigate risk and strengthen due diligence.
This training encourages a shift in how employees view potential threats at work and outside of work. Employees realize that by recognizing the possibilities and having realistic plans, they can enhance their personal safety while reducing anxiety.
Demonstrating typical COVID-19 conflicts, employees are encouraged to think about their personal safety while ensuring regulatory requirements are being maintained. Our expert training specialist covers social distancing, mask-wearing and how to safely gain voluntary compliance. ARETE’s COVID-19 training will strengthen your organization’s Workplace Safety Plan and Violence Prevention Program.
This practical and entertaining training gives your employees the necessary communication skills and confidence to assess, approach, and engage the public in order to safely gain voluntary compliance. In addition to this, straightforward de-escalation strategies are explored, including the effective management of low-level anger, verbal abuse, hostility, and violence.
As we return to our workplaces, we will need to consider current health and safety guidelines. The thought of speaking to customers and co-workers about playing by the rules is daunting for many employees, supervisors and security personnel. Collaboration, personal accountability, and respectful communication will help to keep everyone safe in the workplace.