Provides workers with skills to manage escalating patron interactions. Whether your organization is dealing with low to high level conflict, employees will be taken through strategies to manage anger, verbal abuse, threats and violence in the workplace. This training will mitigate risk and strengthen due diligence.
This training encourages a shift in how employees view potential threats at work and outside of work. Employees realize that by recognizing the possibilities and having realistic plans, they can enhance their personal safety while reducing anxiety.
Demonstrating typical COVID-19 conflicts, employees are encouraged to think about their personal safety while ensuring regulatory requirements are being maintained. Our expert training specialist covers social distancing, mask-wearing and how to safely gain voluntary compliance. ARETE’s COVID-19 training will strengthen your organization’s Workplace Safety Plan and Violence Prevention Program.
This practical and entertaining training gives your employees the necessary communication skills and confidence to assess, approach, and engage the public in order to safely gain voluntary compliance. In addition to this, straightforward de-escalation strategies are explored, including the effective management of low-level anger, verbal abuse, hostility, and violence.
As we return to our workplaces, we will need to consider current health and safety guidelines. The thought of speaking to customers and co-workers about playing by the rules is daunting for many employees, supervisors and security personnel. Collaboration, personal accountability, and respectful communication will help to keep everyone safe in the workplace.
“It went way my past expectations. Excellent!!!”Employee Ledcor Group
“We were impressed with their ability to connect with all employees, from the president to the warehouse worker. Each session was engaging, thought-provoking and behaviour-changing. Their practical training approach proved to be extremely useful for staff and has received high ratings within the organization.”Human Resources Manager Convoy Supply Ltd.
“It’s great to know how to really defuse customer complaints. Thanks for this realistic training.”Employee Ikea
“This training was the best course I have been on; it gave me more practical tools to use.”Employee Michelin Tires
“I walk in Seattle a lot at night. Arete Safety gave me some good suggestions that made me feel even more secure.”Manager Trubion Pharmaceuticals
“Their staff always do an excellent job. The instructors are thoroughly trained; this is evident by their ability to handle the hugely diverse range of demographics and personalities that make up each of our classes…As the training manager, I have also received consistently positive verbal feedback regarding the high level of delivery and useful content provided in the sessions.”Training Manager Carillion Customer Care